How does a Management Operating System Help Improve Performance?

A management operating system (MOS) is the set of tools, meetings and behaviours used to manage your people and processes to deliver results. A MOS follows the Plan, Do, Check, Act improvement cycle to get control and steadily improve process performance.

The tools and work practices of a MOS enable Frontline Leaders to detect and correct mistakes before they become serious. It minimizes wastage and loss. Awareness of the performance of the process at short intervals enables corrective actions to be taken. It ensures efficiency by monitoring the allocation and use of resources.

Effective management operating systems improve operational performance. Most systems are built using clunky spreadsheets and whiteboards that are hard to implement and sustain. CiteOps changes this by putting an easy to use, visual system in the hands of planners and front line leaders. This means control over processes and performance improvement – one shift at a time.

Plan the Work

CiteOps helps you build an effective plan. It connects the work you want to do and the targets you want to meet with the resources and equipment you need. CiteOps has roster and equipment planning tools in a shiftly planning system to ensure plans can be adequately resourced.

Work (Do) the Plan

Shift managers and supervisors should adapt their plan for changing conditions. They can take it with them on a tablet or print it (including attachments such as work orders and tool box talks), to communicate and execute with their crew during the shift.

Check Performance for Accountability

Throughout and at the end of shift, supervisors complete their “Actuals” touch screens with KPI results, tasks they have completed and answer any critical questions. Shift Managers should discuss performance with their supervisor using these screens to close the “leadership loop”.

Report and Improve

Each day, gathered data provides management with daily and weekly operating reports about production and KPI performance for use in review meetings. Reports on system usage and attendance help identify issues with behaviours expected from frontline leaders.

CiteOps is a web based Management Operating System (MOS) that replaces the cluster of paperwork, spreadsheets and whiteboards. This technology simplifies your operational management. CiteOps is fast to get going and simple to use making it easier for your planners, managers and front line leaders to safely improve production and performance.

CiteOps covers off the critical elements of your Management System – from weekly and daily planning to handovers, short interval control to daily review meetings. Your site can sustainably Plan, Do, Check & Act your way to improved results with a modernized Management Operating System.

Operational Excellence: Driving Productivity in Intelligent Mines

A well-implemented operating system leverages technology like CiteOps to ensure that every shift, every crew, and every leader knows the plan. Implementing shift-level execution software is key to ensuring that clear, mine-wide targets are met. When feedback loops and data-driven decision-making are employed, potential production losses, inefficiencies and safety implications can be addressed as they arise.  

From Management Operating System to Commitment System

A Commitment System is a set of tools and behaviours that link the action and focus of frontline teams with the plans of their leaders.

READ THE COMMITMENT SYSTEM HANDBOOK FOR UNDERGROUND COAL HERE