FAQS: Commit Works

Commit Works is a Brisbane-based enterprise-grade software as a service provider for mining and metals operations. Its suite, most notably CiteOps, enables integrated planning, task management, short interval control (SIC), resource allocation, and execution visibility across mining operations. The platform centralises work planning and execution into one connected system to boost coordination, productivity, safety compliance, and performance tracking.

Commit Works supports a broad range of mining and resource operations including:

• underground coal
• underground hard rock
• open cut
• smelting operations

The software is used to improve visibility, coordination, and execution performance across these environments.

The platform offers:

• Integrated Work Management with centralised task and plan coordination.
• Short Interval Control (SIC) capability for monitoring and adjusting progress within shifts.
• Shift Planning and Resourcing for dynamic allocation of people, equipment, and materials.
• Performance Tracking & Reporting for real-time insights on productivity and execution outcomes.
• Mobile Access for on- or off-line task visibility and updates via mobile devices.
• Continuous Improvement Tools supporting PDCA (Plan-Do-Check-Act) cycles.

Short Interval Control (SIC) is a structured process of dividing operations into short time blocks for monitoring, feedback, and timely adjustment. Commit Works’ implementation within CiteOps helps teams track shift progress, compare planned vs actual tasks, and make quick adjustments to maintain performance, aiding operational efficiency and responsiveness.

• CiteOps is the core platform for managing work planning, task execution, short interval control (SIC), and feedback loops.
• CiteMap is a spatial planning tool that visualises mining operations, resources, and schedules for better coordination and decision-making.
• CiteVis is an analytics and reporting platform that provides performance tracking, insights, and dashboards to support continuous improvement.

Together, these tools connect planners, supervisors, and frontline teams, ensuring operational plans are executed efficiently, safely, and consistently.

Typical users include:

• Planners and Schedulers who build integrated operational plans.
• Shift Supervisors who assign tasks, monitor progress, and adjust plans.
• Frontline Teams who receive and execute task assignments.
• Operations Managers who review performance and reporting.
• Executives who assess compliance, productivity, and performance trends.

By structuring tasks, providing real-time visibility into execution, and enabling integrated reporting, CiteOps helps ensure that operations align with safety protocols and compliance requirements. It also supports skills and qualifications visibility to assign appropriately skilled personnel.

Commit Works software suite is distinguished through integrated planning–execution linkage, comprehensive SIC, performance tracking, and continuous improvement workflows at scale.

Commit Works typically integrates with ERP, mine planning, HR (rostering/personnel), fleet, and project systems through APIs or data imports to unify operational context and data flow, supporting a more connected workplace and reducing data silos.

Case studies show that organisations have experienced improved productivity, clearer task coordination, reduced bottlenecks, and enhanced operational discipline after implementing CiteOps. These improvements can occur within weeks of deployment.

CiteOps can be deployed and configured to support frontline planning and execution processes in a matter of weeks, with on-site and remote implementation support and training available to ensure adoption and impact.

CiteOps is available as a progressive web app or native mobile app available on Google Play or Apple Store. CiteOps mobile equips frontline teams to receive shift plans, update task progress, and access instructions even in remote or disconnected environments.

Through performance tracking, reporting, and PDCA (Plan-Do-Check-Act) workflows, Commit Works helps teams uncover barriers to performance, refine planning processes, and iteratively improve operational outcomes over time.

Commit Works takes data security and operational safety seriously. The platform is built with robust security measures to protect sensitive mining operations data, including:

• Secure cloud and on-premises options ensuring data is stored safely according to site requirements.
• Encryption of all data in transit and at rest to prevent unauthorized access.
• Role-based access controls so users only see the information relevant to their role, protecting sensitive operational data.
• Regular security updates and monitoring to maintain and update systems addressing potential vulnerabilities.
• ISO27001 (Information Security Management) Certification demonstrates a commitment to internationally recognised best practices for cybersecurity and data protection.

These measures ensure that planning, execution, and performance data remain confidential, accurate, and available when needed.

CiteOps is used and trusted by many major mining and metals organisations around the world. Commit Works customers include BHP, Rio Tinto, BMA, and Peabody, among others. These companies operate across underground coal, hard rock, open‑cut and other mining methods.

A combination of real‑world outcomes and industry adoption demonstrates why operations teams choose and rely on the Commit Works team and software suite.

Pricing typically depends on site size, number of users, configuration, and deployment scope. Prospective customers should contact Commit Works directly for tailored pricing information and demonstration.

The planning–execution gap occurs when planned work does not translate into executed work at the frontline due to poor visibility, coordination, or operational control. 

CiteOps connects planning, task management, and execution into one operational system that enables:

• real-time task visibility
• collaborative planning between crews and supervisors
• continuous feedback loops