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Commitment to community: our contribution to South Africa’s Sithabile Child and Youth Care Centre

Having recently established offices in South Africa, Commit Works is also dedicated to improving the lives of disadvantaged locals in the area.

We are honoured to support Sithabile Child and Youth Care Centre in Benoni near Johannesburg. The drop-in facility is a safe harbour for children who have suffered abuse, exploitation and neglect, providing them with food, rehabilitation, care and educational opportunities. It cares for around 80 children from the farms, informal settlements and streets of Eastern Gauteng in South Africa.

“As an Australian company working in South Africa, we have a wonderful opportunity to connect with and contribute to the community there,” said Commit Works CEO Paul Moynagh, whose daughter Abbey recently spent two weeks volunteering at Sithabile. “It means a lot to us to be able to support an organisation that is doing such vital work, and our involvement also helps us to learn about South African life and culture.”

Run by a husband-and-wife team, Sithabile was established in 1994 to rehabilitate and educate children from the farms in the area. Until 1997, it operated as a daycare centre but it has since expanded into a home where children are supported and loved, as well as provided with meals, shelter and an education.

One of the primary functions of the facility is to provide a balanced diet to the children in its care in order to counter the effects of malnutrition. A vegetable garden, chickens and other farm animals help educate the children on how to grow their own food, as well as providing fresh eggs and vegetables for their meals.

Sithabile is a nonprofit, non-governmental organisation that depends solely on donations and sponsorships. They appreciate any offer of help – visit their brand new website (developed and created by the Commit Works team) for details on how to donate.

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Frontline scheduling - short term interval control

Dead ends on the road to integrated planning and short term interval control

At Commit Works, we’ve spent nearly a decade building and implementing integrated planning and short term interval control (SIC) software to bridge the gap between monthly plans and the work done by frontline teams.

The hours we’ve worked with teams on mine sites have given us a comprehensive understanding of the challenges facing operations and the results that they need to achieve. Throughout the years we’ve watched mining companies invest significant amounts of money and time with consultants, software companies and internal teams to develop solutions to this problem – in most cases, they have run into dead ends.

We’ve written this article to share our insights and guide you through the reasons this kind of project often fails to deliver a useful tool to the team at the frontline.

Common approaches

Why are they falling short? Let’s take a look at the three approaches we’ve seen used, which try to build tools for frontline planning and scheduling and short term interval control (SIC) on mine sites around the world.

The MOS consultant approach

Almost every mine we’ve been on has a set of whiteboards, spreadsheets or paper tools for planning, doing, checking and acting on site. Most of the time these were developed and implemented during a Management Operating System (MOS) project.

In one project we recently helped on, the mine had over 65 spreadsheets stitched together with pivot tables and macros. No one on site really knew how all these were supposed to work together and when one thing stopped working the whole system was broken. A massive amount of time was wasted on this operation in pre-planning, planning and lock-in/commitment meetings in the quest for a plan everyone could agree to – and most weeks the plan was wrong within hours of starting.

Spreadsheets and whiteboards developed by MOS specialists, even if they continue to be used on an operation, require considerable manual work in order to keep them going. Their biggest failing, however, is in their inability to produce real cross-functional/integrated planning and scheduling. This is not a safe or reliable way to coordinate a mining operation, and it doesn’t have to be the case.

In-house IT approach

Sometimes, mines or their head offices choose to go it alone, using an internal IT team to build a solution for the sites. Some of these are successful at delivering useful tools to the front line to meet the particular needs of that mining operation.

However, three things are difficult:

  1. The tool is normally very specific to one operation so can’t easily be used on other operations in the group. This means the whole development cost is covered by one site.
  2. In-house projects are often plagued by issues around product design, software integration, scope creep and change management. Many are ultimately left unfinished following changes in organisational structure or redundancies in the company. This is because effective software in this space takes years to get right and many corporate IT departments don’t last that long without change.
  3. To continue to provide value to an operation, certain support infrastructure and people need to be employed. We have heard of mining companies employing customer success and DevOps teams to look after the software they have built in-house. This can last for a while but recently we have seen these teams being disbanded by new leaders looking to save head office costs. In these cases, sites are left with an unsupported system that no one knows how to fix or improve.

Software mashup approach

Often a number of systems are pulled together into an uncomfortable collaboration, or a systems integrator is brought in to create a “system of systems” for work scheduling and production reporting. They might bring planning and Short Interval Control systems with them to implement in the operation, or they may work with a software company to build a customised solution for the specific need.

A recent example in North America saw no less than six software and consulting organisations engaged to collaborate and deliver a planning and Short Term Interval Control solution. They experienced all the integration and “turf war” issues you would expect and, in the end, spent over $14m to deliver something that can now be bought off the shelf from one vendor (us). The team involved in this work were made redundant recently, so the sites have a system without the support they need and the system is, as far as we know, likely to be replaced.

Another angle on this is the “wrong tool forced to work”. For example, it has been suggested by some that “mining is just like maintenance” so you should be able to set up standard jobs in SAP and schedule them using Prometheus to enable frontline planning. Although there have, no doubt, been some successes in plant environments, where the majority of work is maintenance work, it is very hard to get frontline mining teams to use SAP for this kind of planning. You have to look very hard to find a real mining operation where this toolset has been able to provide frontline teams with a shift plan to deliver each shift.

Why is this so hard to get right?

In spite of good intentions, smart people and big budgets, so many projects fail to deliver a long-term solution. Here are some of the reasons why.

Mining is complex and software people seldom understand how mining operations really work

Consider all the moving parts and processes in a mining operation: production, maintenance of equipment, projects, geology, survey, rehab, safety and hazard management, reporting and analysis. And then there are people too: planners, schedulers, coordinators, control room personnel, site supervisors, operators and tradespeople.

Without a comprehensive understanding of how all of these elements fit together, it’s impossible to develop effective software for these people. Our team has spent years consulting, doing “day in the life studies” and coaching supervisors in the field. We understand what they need because we’ve been listening for more than 20 years.

Inadequate feedback from real users

You need to spend a lot of time with users (and care deeply about what they say) in order to build a system that is both powerful and easy to use.

Good software takes a long time to get right and consulting teams charge too much each day to justify having their best consultants help on software development projects. Neither mining companies nor consulting firms are good at software development or support – it’s not core business – so they tend to be expensive and fail to deliver what the site really needs.

Restructuring means short-lived internal software teams

Most internal software teams don’t stay in their roles for long enough to develop, implement and support a system that can achieve effective integrated frontline planning and short term interval control (SIC). Company restructures generally mean that projects are disrupted or the people that built the system will no longer be around or working in the right department to look after what they built.

Too many point solutions

Point solutions concentrate on fixing one specific problem quickly but often fail to connect with other systems. While many mining software suites perform well in their specific areas of influence (such as operational planning, maintenance, reporting, fleet management, safety monitoring, or analytics) there are no other software or technology firms that can provide an end-to-end solution that connects mine plans to all the frontline work that needs to be performed to deliver the plan.

Most of these point solutions are designed the way they are for good reasons, so it can be very hard to get the busy software companies that provide them to adapt their solutions to meet the needs of frontline workers.

There are many solutions available today that support frontline teams – this diagram shows some of the major ones. But note the lack of connection between the various solutions as you proceed from monthly plans through to the detailed work schedules used by crews.

Lack of adoption

To truly get the benefits of planning and Short Interval Control software it’s vital that implementation, change management and adoption of the new system is managed effectively and that ongoing support is available.

What should you do?

So, what is the best approach? Should you pay a software developer or outsourcer to build customised software that works around your mine’s current systems? Or start from scratch with an integrated provider of planning software? Or would a MOS consulting firm give you the spreadsheets you need to streamline the management of your mining operations?

The technology and innovation projects in the above examples have struggled to deliver tools that the crew at the frontline actually use in the way they were intended to be used.

It pays to avoid these kinds of mistakes, but how?

How Commit Works has succeeded where others have failed.

Commit Works is the only provider of a comprehensive, fully integrated frontline planning and scheduling system (Fewzion) that works with a short term interval control (SIC) app and visualisation software (Visual Ops) to give a complete picture of mining operations, every day, every shift.

In developing our Commit Works products, we built a minimum viable product (MVP) of Fewzion for Anglo American’s Moranbah North mine in 2011. We have continued to develop, support and improve it since. We’ve completed successive implementations for other Anglo American, BHP, Glencore, South32, Peabody, Rio Tinto, Mastermyne and Barrick Gold sites over the past six years. Implementations have taken six to 16 weeks to complete and have all delivered significant improvements in production and safety metrics. Crucially, we continue to support each of these sites and regularly release new features (our latest release is version 19.1) so that they get the benefit of the experience we are always building.

From monthly scheduling of personnel and resources all the way through to the most granular task-based details of a single shift, our mining software allows management to see their operations clearly and make better decisions, whilst empowering frontline teams to get the job done more efficiently and safely.

Implementations of our software have helped deliver massive production and safety improvements for some of the world’s largest mining companies. Most recently a site experienced a 45% increase in mucked tonnes per day within weeks of everyone using the system. You too could get these kinds of results.

Want to hear more about our mining software and how we’re making mines work better? Get in touch or watch a video to see how we do it.

 

Mining Software

See Commit Works at Mining Indaba- South Africa

Mahene Benzane, VP Africa Africa Region & Partner and Emelia Chalker, Head of Marketing at Commit Works will be heading to the Mining Indaba Conference in Cape Town, South Africa from Monday, 4th February to Thursday, 7th February.

The 25th Anniversary Mining Indaba event will see the largest amount of investors, mining executives and junior miners from across the globe come together for this leading deal making forum.

Highlights Include:

  • Meet with over 750 investors and dealmakers under one roof
  • Sustainable Development Day – Be a driver of eco-conscious mining. Discuss the role of diversity, inclusion and local communities in the mining sector and discover the newest sustainability-driven innovations
  • Mining 2050 – How can big data, automation, AI and digitalisation increase your efficiency and visibility?
  • Investment Battlefield – Watch as the hottest emerging mining projects pitch against each other to a panel of high-profile investors to be crowned the 2019 champion.
  • Young Leaders Programme – How do you plan to avoid a skills gap? Meet with the young talent eager to start a career in mining.
  • 27 Ministers Confirmed and still growing

Our Commit Works team looks forward to talking about practical digital transformation on your mine operation and welcome the opportunity to meet with customers and prospects.

If you’re interested in how Commit Works can help revolutionise your operation, please contact emelia.chalker@commit.works to schedule a meeting.

Future of Mining Americas

Commit Works takes off for Future of Mining Americas

Delegates from Commit Works will be jetting off to the United States later this month to The Future of Mining Americas conference in Denver, Colorado on 29 and 30 October.

Commit Works’ Director of Global Operations, Terry Henrikson, and Marketing and Communications Manager Emelia Chalker will attend the event, which brings together hundreds of mining professionals from all over the globe.

Last year, our CEO Paul Moynagh spoke at The Future of Mining Australia. At this follow-up event, Terry Henrikson will address attendees on “Creating Trust, Commitment and Sustainable Operational and Safety Results”.

The Future of Mining Americas will connect C-suite, heads and managers of mine operations, METS and support services from top enterprises worldwide to debate and define the current and future mining landscape across the Americas. Presented and curated by Mining Magazine and Mining Journal, the conference includes expert speakers with diverse strategic and operational experience, from project level through to the boardroom.

Our Commit Works team looks forward to learning from other leaders in mining, as well as sharing our insights and success driving improvements in operational performance, communication and safety.

Integrated Mine Planning and scheduling software

Mining goes mobile

Commit Works features in CIM Magazine, article reposted here:

Applications to modernize mapping, monitoring and mine management

Mobile technology is ubiquitous today. Seventy-six per cent of Canadian adults owned a smartphone in 2016, according to Statistics Canada, and 54 per cent owned a tablet or e-reader. The numbers are virtually identical in the United States. It is no surprise, then, that mobile devices are changing how people work, even in industries as conservative – and as operationally challenging – as mining.

A handful of companies have begun taking advantage of the new technology space. The mobile applications they offer vary in focus, but each aims to help miners get better visibility, make better decisions and improve the efficiency and productivity of their operations – all at prices far below traditional enterprise-level software. That fact promises to help level the technological playing field between large and small operators.

If you know where you are…

Takor Group is an Australian geospatial technology startup. Their primary product, Mappt, is a low-cost, offline-capable mobile geographic information system (GIS) application. Users record data and photos against geographic locations, such as the position of a drillhole, using configurable forms. “It can pop up questions one by one, and as they’re answered, it jumps to the next question,” said Takor product manager Ciarán Doyle. “In the background, it’s saving all that information against that location.” Users can create geofenced inclusion or exclusion zones, defining them either ahead of time or by walking or driving the perimeter. “The app addresses quite a few of the pain points that field collectors were feeling,” said Doyle.

“The massive time savings” of collecting data digitally, rather than manually with a physical map and pen and paper, is a major selling point, said Doyle, brand and strategy at Takor, as is having all the tools you need in one device. And, he said, “The quality of data has shot through the roof.”

It is also a fit-for-purpose solution, like many of the apps available for mining. “One of the reasons that Mappt came about was due to the frustration of using ArcGIS and their mobile application,” said Doyle. “It’s quite extensive and extremely hard to use and to set up. You couldn’t just go out in the field with a professional tool without spending thousands of dollars, and there’s a massive process involved.” With Mappt, he said, a user can go straight from purchasing the product to being in the field in “literally minutes.”Mappt

Mappt, a mobile GIS app by the tech startup Takor, was designed to be low-cost and user friendly. Courtesy of Takor Group

Chris Devlin, director at iSpatial Solutions, a GIS consultancy which acts as “effectively, the in-house GIS department” for a number of small mining companies, often recommends Mappt to clients. “They like it not only for the functionality and the ease of use but also for the licensing model,” he said. “It’s simple and cost-effective.”

…you can plan where you’re going

MST Global’s Field Analysis & Reporting Application (FARA) uses Internet of Things (IoT) sensors and a mobile app to provide fleet and personnel management to underground and open-pit operations. Sean Dessureault, now chief innovation evangelist at MST, developed FARA at his company, MISOM Technologies, before selling MISOM to MST in late 2017.


RELATED:TRANSITIONING FROM INFORMATION OVERLOAD TO EFFICIENT OPERATION WITH SHORT INTERVAL CONTROL


“Our tablet for fleet management can be installed in a machine in a few minutes,” Dessureault said, and even temporarily in contractor vehicles. The tablets determine their position using GPS or by sensing small, $30 Bluetooth beacons that can be placed around the site – even underground. That location information can be used by the application to automatically track cycles, sequences and even delays and can be leveraged to prompt users for input using location-based triggers. Operators also use the app to fill in digitized forms for things like hazard assessments and pre-operational checklists. Tablet-to-tablet communication means that a supervisor can approach a vehicle and view the forms the driver has filled out, even without Wi-Fi or LTE infrastructure.

“From the operator feedback, they like the digital forms the best. It saves time, and they find the information more engaging,” said Dessureault – especially when the feedback is gamified, as FARA can be configured to be. Employees earn points on a leaderboard for the number of cycles they complete or for providing a good safety share, for example. Shift changes can be improved by rewarding operators for getting on their machine before a certain time. Before, Dessureault said, “even if you did write an excellent safety share during your take-five, nobody would ever really know. Miners love having that feedback. They love to compete.”

The sudden availability of inexpensive apps and consumer-grade electronic devices has spurred some operators to adopt systems like this for the first time. “Some of our installs were in places that have never had fleet management before,” said Dessureault, “so productivity increased significantly.”

Put down the clipboard

For other operators, however, mobile technology may augment existing information management systems and make a technician’s job easier.

Canary Systems’ MLWeb is one such data management system. It aggregates and correlates data from various third-party instrumentation and sensors, data loggers, radars and satellites to provide risk management for projects in numerous industries, including mining, construction and dams. The mobile portion of Canary’s software suite is the data collection tool MLField.

“MLField has been designed to support users in cases where they don’t have automated instrumentation,” said Martin van Balkom, marketing manager at Canary Systems. “A technician would like to go into the field and, for example, go to a piezometer and take a manual reading.”


RELATED: THE BANDWIDTH BACKBONE


“There are still cases where people take the readings manually” with pen and paper, added Andrei Pascu, Canary’s Canadian group manager. “Going back to the office, those readings are transcribed into the system or into Excel.” Using the app to collect data, he said, is both faster and more reliable – previous readings are shown, helping catch entry errors, and the tablet automatically syncs to the project database once online again, eliminating transcription errors.

“One of the advantages of tying this all together is the speed with which you can now manage the risk of this operation,” said van Balkom. “We have a dam client in the U.S. where their data collection in the field, from the time it was collected until the engineer saw it, took about 2 months. That’s basically historical data at that point.” Even engineers used to getting instrumentation readings 12 to 24 hours after collection could benefit from the increased visibility that digital methods enable.

BME, a South Africa-based blasting company, offers XploLog, which like MLField, is primarily for collecting data in the field. XploLog’s data syncs back to BME’s blasting design database, BlastMap.

“As the users are logging into the XploLog system the actual loading and timing of what’s going on in the field, that information is being sent directly back to the office, so the people in the office are aware of any problem,” said BME managing director Joe Keenan. “They might get an alert saying three holes have collapsed, so they can talk about the best workaround. Or they can just log it into the system so the actual design is recorded in the database.”

“It increases productivity, but it also reduces the surprises. These tools give you the ability to see the problem before it becomes the problem,” said Keenan. Before using the mobile app to record blast data, he added, “it was paper reports or word of mouth. And it was a very imperfect system, I assure you.”

Bring your plan to work with you

Eliminating paper from the field makes life simpler for both planners and supervisors. Fewzion is a work management system from Commit Works, which enables short interval control (SIC) on mobile devices in the field. All work on site can be pulled in from source planning systems such as Xact, Surpac, Deswik, SAP, spreadsheets etc., as well as inspections, equipment servicing, training, site development work and the actual production work. It is then planned and can be tracked in short chunks to ensure people can react to problems early enough to reliably hit their targets.

“It contains all the work and targets that planners from each department have agreed to, alongside detailed tasks that crews and supervisors think need to be done for the whole site,” said Commit Works CEO Paul Moynagh. “Then the team can start making some trade-offs to land on a plan that is achievable for each shift.” By making everything visible to the whole team, detailed planning can take place between silos, allowing everybody to understand and commit to a well-coordinated, holistic plan for the operation.

Moynagh notes that at many sites, supervisors still drive around with stacks of paper detailing the week’s work in production targets, Gantt charts, mud maps and even photos of the whiteboard from the production meeting. “If you see these massive piles of paper, you understand why it’s very difficult to find the information supervisors need or get good decision-making out of that kind of data,” said Moynagh. The mobile portion of Fewzion provides an organized, offline-capable digital view of everything in the system. “A phone or tablet is far more convenient to carry around. And if they’re out in the field and see something that needs to be done, they can create a task and suggest a time for it,” he added. That task will be synchronized across the whole Fewzion system once the device is online. “Add to our new mapping system (visual ops) and all work can be seen on a map next to the machines and people that will be doing it and any of the hazards that they might encounter.”

Users of Fewzion have seen 30 to 50 per cent increases in production after implementation, according to Moynagh. “A lot of the things that used to get in the way, a lot of the annoying waste, now gets planned out before it happens,” he said. “All the things that were causing them trouble, which are very hard to pinpoint, just start to disappear with a well-thought-out frontline plan that everyone can see and agree on.”

More than mere technology

In true Silicon Valley style, several of the app makers pride themselves as disruptors with a higher purpose. “Most tier ones would never pay $1,000 for something they could buy for $20,000,” said MST’s Dessureault, only half-jokingly. “Our price point is so low, we can open up the quarry market, the small-to-medium size mines.”

“The big thing for us is the democratization of technology,” agreed Doyle of Takor Group. “We’re reducing or removing possible barriers to entry for people to benefit from technology. Being able to run the app on a cheap Android device and basically have an enterprise-level tool at a bargain basement price, that’s what we want.”

GIRL_RISING1-750x325

Commit Works supports Girl Rising charity event

Commit Works is a proud sponsor of the Girl Rising Cocktail Charity Event on 17 August 2018 at Brisbane’s Story Bridge Hotel.

Girl Rising is a global campaign for girls’ education and empowerment, which uses storytelling to create change.

The single best way to end global poverty is to educate girls. Yet, millions of girls are missing from classrooms, facing barriers that boys don’t, including:

  • early marriage
  • sex trafficking
  • domestic slavery
  • gender-based violence.

Girl Rising began in 2013 when a team of former journalists released the film Girl Rising, which showcases girls from around the world affected by the power of education – or lack thereof.

Today, through mass media campaigns and community-led partnerships, Girl Rising uses storytelling to inspire girls to create a different future and to create transformational change in the way girls are valued.

Commit Works is delighted to support the Girl Rising Cocktail Charity Event, which includes:

All funds raised at the cocktail event go directly towards an upcoming Girl Rising campaign in Guatemala, which will work with non-government organisations to deliver programs and create new films educating third-world communities to empower girls in refugee situations.

See full event details and buy tickets

Short Interval control system

Pathways to a Mine that is in Short Term Interval Control

A few nights ago I had a call with Leon Cosgrove from Wipro about short interval control. We discussed the different ways miners can go to improve performance in their operations. Perhaps it was because we’re both involved in the consulting industry but somehow a 2 by 2 matrix appeared as we spoke. See below, we both thought it was helpful for describing the journey to a high performing operation.

On the Y Axis is the extent to which the mine can measure and see where all their equipment is and what it is doing. There is a big range of technologies here but to keep it simple these range from sites with no way of knowing where anything is or what it is doing through truck counts and radio based tools like PitRam up to high precision fleet management systems like Modular, Newtrax or MobileARIS. Telematics and measurement are one thing but getting the data out of the pit is equally challenging, again simplifying terribly, technologies used range from nothing to radios, to leaky feeder to wifi and daisy chaining to LTE.

On the X Axis is the extent to which the mine is planning and scheduling frontline operational work. On the left are operations that believe that a good mining schedule and perhaps a maintenance plan are able to be simply handed down to the operation to execute. On the right are the operations who have the frontline management systems and behaviours necessary to describe in short intervals what needs to be done each shift for everyone on the site. These operations engage religiously in the Plan Do Check Act cycle and use variances from the plan each shift, day and week to drive performance improvements continuously.

Short Interval control

Three routes to high performance

With the matrix above it was interesting to think through the different routes to becoming a high performer, we came up with three options.

1.Technology first. Many operations have invested heavily in connectivity and fleet management systems that tell them where alShort Interval Controll their machines are and exactly what is happening. When these operations want to move towards the high performer quartile they have lots of high quality data but they still need to break their silos and perform short interval, integrated planning and scheduling.

2. Management first. Traditional management operating system (MOS) consultants have done huge numbers of projects with miners getting them to improve their frontline management planning and coordination. Short interval control is a tool often implemented during these projects. However, without an easy to use and integrated frontline planning and short interval control system (most of these consultants still sell spreadsheets and whiteboards) the mature management behaviours they have implemented are very hard to sustain. Operations that use these old fashioned MOS “systems” are very difficult to move into the “High performer” quartile in a sustainable way as the tools often break when the consultants leave.

3. Management and Technology together. The most direct route to the High performer quartile is by integrating mature management practices with mature technology. This way the behaviours of the organisation can be directly supported by and embedded in the way the technology works. Critical to this transition is the use of a fully integrated frontline planning and short interval control system that can connect the enterprise planning systems to the operational technology that runs the mine. Done well this type of project uses mature management consultants to improve management practices while the technologists wire the system together to support mature management behaviours. This approach delivers rapid and sustainable results for much lower cost than option 1 or 2.

Commit Works has been working with some of the largest and the smartest miners in the world to deliver massive production and safety improvements.

Our fully integrated frontline planning, scheduling and short interval control system, Fewzion, has helped miners deliver 25% to 50% improvements in performance in less than 3 months from the start of implementation on site. Many of these sites have sustained their results for over 4 years through successive changes in management and ownership.

To find out more contact us at www.commit.works or call 1300 33 99 46

 

Shift planning software for mining

Shift Planning Software for Mining – All your planning in one place, for everyone

The power of one plan

We all know that knowledge is power. So why keep teams in the dark when it comes to complex operations?

Everyone’s got a job to do

When there are lots of people working on different aspects of a project, although they may be working independently or in different locations, the work of one team affects the work of others.

Poor planning and coordination can lead to costly inefficiencies, mistakes and delays. Conversely, great planning and coordination optimises communication, builds trust and commitment, and has the power to revolutionise productivity.

So, get everyone on the same page using our Shift Planning Software or Mining

An excellent frontline planning system is one that:

  • provides a single, integrated view of what’s planned for everyone on site – daily and weekly
  • shows targets that can be adjusted based on how a project is progressing
  • details the commitments made by each team and shows when those commitments are delivered on
  • is visible to everyone working on a project, in a format that’s easy to use and understand
  • is cloud-based, accessible on mobile and enables real-time updates.

Our Fewzion  – Shift Planning Software does all of this. It replaces spreadsheets and cumbersome IT systems with a single plan. It integrates all your core IT systems, connecting scheduling, planning, maintenance, HR, ERP and site safety. Plans and progress can be seen by everyone – teams, supervisors and managers – in real time. Its “shadow tasks” feature ensures that cross-functional tasks are visible to all teams, so everyone understands the plan and their role in delivering it.

Expect big results

A single, integrated plan revolutionises operations by:

  • enabling collaboration across different project teams
  • empowering frontline workers to set goals, track progress and meet commitments
  • facilitating trust and accountability.

Our clients regularly increase production by over 30% within two months of implementing Fewzion. They attribute their success to better organisation and teamwork.

When your teams are truly committed to delivering scheduled work and can see their results and progress, you boost productivity and strengthen your business. Give your people the gift of the big picture; when everyone sees clearly, they work better together.

Eske Pillen - VP Customer Success

Eske Pillen

Eske Pillen

Eske Pillen is VP Customer Results at Commit Works. An experienced client relationship manager, she is responsible for ensuring clients achieve their desired and expected results. Being an expert in Business Operations, she advises clients on operational performance & quality assurance and has managed several front to end operations projects.

Your current role?

VP of Customer Results – making sure our customers get the most out of our products.

When you were a kid, what did you want to be when you grew up?

When I was a kid, I first wanted to become a patissier (just like my granddad), then moved to architect and later on decided to become a criminal lawyer. Although I can’t even bake a cake nowadays, I did finish my Masters in criminal law back in Holland. It’s because of the travelling I let that go and ended up in the operational/CRM space.

I love working with clients and the fact that I still get to use my legal skills now and again – makes it a good combination!

What do you see as the most important innovation of your lifetime?

Video conferencing! Without it, I couldn’t work from Western Australia and serve our clients and be part of the team in Brisbane! I also wouldn’t be able to see my family on a regular basis.

Who or what inspires you?

My other half! He moved from Holland to Australia on his own about four years ago with pretty much nothing. He found a job, worked his way up, and now runs large crushing and screening projects for all sorts of clients across Australia. I’ve never seen someone work so hard and be so resilient.

Why do you love working at Commit Works?

The passion of the team, the quality of the products and the awesome opportunities it creates.

Quote you work by?

“The definition of insanity is doing the same thing over and over again and expecting different results.” Perhaps a little clichéd, but it’s oh so true!

Meet members of our team here

Terry Henrikson

Terry Henrikson

Terry Henrikson

Terry Henrikson is Director Global Operations in our leadership team. A heavy industry management consultant with over 25 years experience working for a range of blue-chip clients.

Your current role?

Director Global Operations.

When you were a kid, what did you want to be when you grew up?

Anything that didn’t involve athletics, swimming, speech contests, milking cows, and everything else I thought I’d hate forever.

What are you passionate about?

Living sustainably, healthy eating, challenging yourself, standing by your commitments.

What do you see as the most important innovation of your lifetime?

Connectivity – the Internet of Things.

Who or what inspires you?

Simplicity – those who just ‘live life’ and maximise happiness, in whatever shape that takes. The elusive art of removing stress and grumpiness!

Why do you love working at Commit Works?

Clever people doing very clever things. An enthusiasm to be progressive, constantly innovative, and driven to always be a step ahead.

Quote you work by?

“Don’t be precious – get on with it. Maximise!”

Meet members of our team here