Mastermyne- Commit Works Client

Kris

Kris: “It’s important to hold your ground, stand by your own morals and beliefs, and not succumb to pressures.”

Kris is a site administrator at Mastermyne. She began her 10-year career in mining working as an operator in open cut mines around Queensland before switching to administration.

The Mastermyne Group Ltd is a leading provider of specialist contracting services to coal-producing areas on the east coast of Australia. Over the past 20 years, it has provided services including roadway development, outbye mine services, secondary support, ventilation, longwall installation, conveyor installation, directional drilling, mine operations, access solutions, protective coatings, mining and industrial consumables, and other major mining project requirements.

Why did you choose mining?

I had seen the dump trucks and really wanted to be a part of that scene. It was a clichéd moment of being in the right place at the right time in terms of how I got a foot in the door though. Fortunately, I was an operator for five years in various open cut mines around Queensland before I got an opportunity to switch into underground administration.

What is your experience of being a woman working in the mining industry?

I find that open cut and underground pits are very different. My experience on the whole has been a great one – I truly love the mining environment. I’m interested in the processes, and I enjoy going underground on occasion in my current role to put what is happening on paper in perspective as to how it develops in the mine.

Could you tell us about some challenges you have faced in the resources sector and how you overcame them?

I have had unwanted sexual advances and texts and have been bullied by superiors and peers.

I have become a strong-willed person – 10 years in the industry has hardened me up. Obviously, each situation is different, and I have learnt over my years what boundaries are acceptable and what is pushing it. It’s important to hold your ground, stand by your own morals and beliefs, and not succumb to pressures.

Any advice to young women starting out?

It’s a great industry – there are some amazing people who will guide and teach if you are keen and show interest. Don’t get caught up in bitchiness and gossip (yes, the boys are just as bad, if not worse) and don’t be afraid to stand up for yourself when required.

In recognition of women’s contributions to the resources sector and to celebrate International Women’s Day on 8 March 2018, Commit Works is publishing a series of interviews with clients and employees this month.

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Eske Pillen - VP Customer Success

Eske Pillen

Eske Pillen - VP Customer Success

Eske Pillen: “Just go for it. Do it. If it doesn’t work out, go and find something that does.”

Eske Pillen is VP Customer Results at Commit Works. An experienced client relationship manager, she is responsible for ensuring clients achieve their desired and expected results.

Commit Works makes software that helps operations out plan uncertainty by getting all their people working together on the same page. 40% of the world’s largest mining firms use our products to improve production at their operational coal face and to help deliver massive capital projects ahead of schedule and under budget.

An expert in business operations, Eske has been the backbone of the development of several SMEs, driving operational best practice across all business functions. During her career, she has advised clients on operational performance and quality assurance and has managed several front-to-end operational projects, including full IT system implementations and several employee engagement and change management projects.

Why did you choose mining?

To be honest, when I joined Commit Works I didn’t necessarily choose the role just because it was in mining. I did find the mining industry fascinating. My other half is in contracting crushing and the first time he took me to see some of the equipment in their yard I was gobsmacked. I’m originally from Europe and have worked for quite a few years in the corporate sector in London, so it was quite a change! Never had I seen anything like it!

Even today, I’m still fascinated by all the machinery, the organisation of a mine and what the crews are capable of achieving every shift.

What is your experience of being a woman working in the mining industry?

It’s interesting, that’s for sure. It may sound clichéd, but I see it as a challenge. When you do get that respect you feel good! And comments here and there… you just need to find that fine line between ignoring and responding I suppose. If it’s out of order they will hear about it for sure.

Back in London, I worked in male-dominated industries so I’m kind of used to it. I don’t think the mining industry is necessarily harsher than the corporate world – just different. I think I’ve adapted pretty well and I enjoy going on site!

Could you tell us about some challenges you have faced in the resources sector and how you overcame them?

I think the biggest challenge is for people to respect you and take on board what you’ve got to say. There have been a few challenges that I’ve faced in the past 12 months. Good example: one evening, fairly fresh in my current role, we were in a bar during a networking event with lots of people from the mining industry. I was talking to a few guys, genuinely trying to understand the industry they were working in, but I quite quickly realised they were only interested in me “as a woman” and absolutely nothing else. At the time I wasn’t sure whether to just leave it and walk away or say something about it. You learn how to deal with it as you go, I think!

To be respected by the people I work with is important for what I need to achieve doing the job I do and, of course, for me as a person. Being “young”, a woman and without a background in mining can be a little tough sometimes. I’m a lawyer, not an engineer! So I use the skills I have as well as I can, I’m honest if there are things I simply don’t know and I try to put myself in my client’s shoes as much as I can.

What are you passionate about?

Stepping out of your comfort zone! Sometimes I think, “Why Eske, why?” but I love it at the same time. Being raised in Holland, after my studies I moved to London for five years, then lived in Oman in the Middle East before heading to Australia. I’ve moved a fair few times and have worked with lots of different people in different places. A few weeks back we drove 5,500 km to the north of Western Australia to live in a caravan for the next 18 months moving from place to place. And, of course, my horse is coming too. Not always easy, but if it’s possible, why not? It’s a great adventure. And I’m grateful my boss is flexible and lets me work from home!

Any advice to young women starting out?

Just go for it. Do it. Don’t feel sorry for yourself in difficult situations. If it doesn’t work out, go and find something that does. Everything happens for a reason.

In recognition of women’s contributions to the resources sector and to celebrate International Women’s Day on 8 March 2018, Commit Works is publishing a series of interviews with clients and employees this month.

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International women's day

Women in resources: our International Women’s Day feature

In recognition of women’s contributions to the resources sector and to celebrate International Women’s Day on 8 March 2018, we’ll be introducing you to some of our Commit Works clients and employees in a series of interviews this month.

Women across the world continue to make significant strides in their careers and ­have a great deal to offer traditionally male-dominated industries. We look forward to sharing the stories of some of the talented women we’re proud to work alongside:

 Néha Singh – PACE – Partners in Achieving Change Excellence

 Commit Works supports International Women’s Day and its campaign theme, #PressForProgress.

Frontline Mining Software

Fewzion: Power in simplicity

Designed to solve a common problem

Commit Works initially developed its Fewzion product to overcome obstacles to productivity in an underground coal mine in Queensland.

“The planning spreadsheets and whiteboards that were limping along in the mine were simply not up to the task,” recalls Commit Works CEO Paul Moynagh. “They wasted a lot of people’s time (time that was better spent underground), they were hard to manage, the macros broke all the time, and it was impossible to see what other planners were planning or even whether the plan was getting done.”

These problems were not unique to this mine – issues around monitoring KPIs, crews and their equipment from shift to shift are widespread. While good long-term planning tools exist, there was a gap in the market for reliably managing short interval control (SIC) and dealing with inevitable changes and challenges that arise on site on a daily basis.

Visibility and accountability

Fewzion replaces spreadsheets and whiteboards with a comprehensive online shift-planning system that is visible to all teams. It focuses on putting the plan in the hands of crew supervisors every shift, so that they become accountable for delivering on the plan.

Fewzion’s short interval control captures data on shifts at two-hour intervals. This allows project managers, directors and team members to check performance and make adjustments to get back on track if something’s not going to plan. Problems can be picked up early and solved before they become more significant and costly.

Simplicity and ease of use

Moynagh believes that Fewzion’s power lies in its simplicity.

“The thing everyone mentions is how simple it is to use, and that it is easy to set up and doesn’t cost a lot,” he says. “It works through a browser and can be set up either in the cloud or on your servers.”

“People who can’t use computers can still use Fewzion – it’s iPad simple. In just two hours training coordinators, schedulers, planners and under-managers can be set up and ready to create and manage weekly plans and schedules.”

Mining software -

Commitments and Expectations

We are all in multiple tasking relationships, a tasking relationship is when you task someone and they task you, relationships such as husband and wife, mother and children as well as supervisors and employees. We all have expectations for those we want to task but at the same time, we are not good at expressing them so the other person does not know how to act in order to do what we really want them to do.

When we have expectations for someone, it can go in 1 of 3 different ways,  first, if  we do not mention what our expectations are the other person won’t know how to act and what to do, second, if we just mention our expectations people could take them as orders which somehow will limit their behaviour to comply what you have expressed and third if we discuss our expectations with the other person and it leads to a negotiation between the parts, the outcome can be the ideal as both parts are working on the same page and both can make commitments and deliver them.

Applying this theory to our workplace will help us to improve our communication with others and of course, our productivity as a team and as a company will increase drastically and everyone will know what the others want even before starting the shift early in the morning, therefore, at the end of the day the whole team will discuss the outcome and the performance of each member. Here is when a Commitment Management System becomes extremely indispensable for any company, having everyone involved and informed about what is happening every day will help the team to express the expectations and make commitments so the goals that you have set can be achieved easily.

Paul Moynagh - Commit Works CEO

Paul Moynagh appointed CEO of Commit Works – Fewzion

Commit Works – Fewzion today announced that it has appointed Paul Moynagh as Chief Executive Officer. Co-Founder and current CEO Alex Retzlaff will continue to serve as Chief Technical Officer and Executive Chairman of the Commit Works Board of Directors.

Commit Works is a global leader in frontline planning and short interval control software that empowers high trust, high commitment organisations through the implementation of a commitment system to create and sustain these behaviours.

Former President of Bechtel’s Mining & Metals business and Commit Works board member Andy Greig said that Commit Works is a transformational technology company that has pioneered a new age in frontline work management by making it possible for frontline teams to express and deliver on the commitments they make to each other in daily work plans.

“We are thrilled to have Paul as our CEO. The next five years are going to be extraordinary for the company, and I have no doubt that the greatest impact of Commit Works on the world is yet to come,” he said.

Retzlaff added that he and Moynagh have been on this journey together for over four years.

“Paul’s experience growing the business and working with partners is what we need to take us into the future as we help large organisations out plan uncertainty with our visual work management and short interval control tools. Paul is going to help us take Commit Works – Fewzion to the next level. His passion for delivering results, serving customers at a global scale, and his authentic team player attitude make him the right person for the job,” said Retzlaff.

“I am incredibly excited and honoured to lead the Commit Works team,” said Moynagh. “We have that rare combination of a passionate customer base, leading products, amazingly talented people and momentum in the market. Our company is facilitating the convergence of Information and Operational Technology to fill the gap between Enterprise Resource Planning systems and fleet, SCADA and Internet of Things (IoT) systems. This gap is where supervisors and most employees work and sadly, right now most go to work without a good plan to lead their teams with. Commit Works is changing this for a growing number of the largest organisations on the globe.”

Moynagh is passionate about shaking up the spreadsheets, whiteboards and paper that lean and six sigma consultants have plastered the walls with over the last 30 years. He believes that it is time frontline supervisors and leaders had tools that are both fat finger friendly and drive the right management and leadership behaviours with integrated frontline planning and the plan, do, check, act cycle.

“As we add capabilities for our customers, deepen our enterprise presence, and expand into the cloud, our mission remains unchanged: to help people out plan uncertainty at the frontline of major operations and in doing so help them deliver sustained, reliable production improvements to their shareholders,” Moynagh explained.

Alex Retzlaff will remain actively involved in the company as CTO and Chairman of the Board of Directors. He will continue to assist the company by driving the technology agenda and making sure our users have great experiences with the software. Retzlaff has served as Fewzion’s CEO for 4 years and helped conceive of and build the system in collaboration with clients from the ground up.

“We’re just getting started in our journey,” said Retzlaff. “Commit Works has the capability to become the standard for how people know what work to do each day and whether this work is getting done. In helping people with this, we are growing into a globally recognised technology brand. With the company’s scale and success to date, we have the opportunity to broaden our leadership team as we continue to impress customers and to build the company.”

In conjunction with this announcement, Commit Works will host a conference call on Wednesday 7th June with Paul Moynagh. A live audio webcast and replay of the call will be available in the News section of the Commit Works website.

About Commit.Works

Commit Works – Fewzion makes software that helps operations out plan uncertainty by getting all their people working together on the same page. 40% of the world’s largest mining firms use Fewzion to improve production at their operational coal face and to help deliver massive capital projects ahead of schedule and under budget.

Commit Works, Fewzion and Visual Ops are trademarks of Commit Works Systems. All other company and product names may be trademarks of the respective companies with which they are associated.