WORKPLACES NEED MORE ADAPTABLE FRONTLINE PLANNING
Top-down planning works well when it is clear what needs to be done and how. But where there is variability, judgment, creativity, non routine work, or exceptions, rigid planning can do more harm than good. As process variability increases, the cost of top-down planning goes up, while rigid adherence to inappropriate or misaligned plans or processes can prove counterproductive.
In a business where there are many departments and teams across multiple shifts and roster patterns it can be extremely tough to coordinate work at the frontline. Many operations end up with extreme tension between silos and there is competition rather than collaboration between maintenance, production, services, technical & operations. This tension must be resolved to enable frontline leaders to coordinate safe and effective work where it happens. An effective, visual commitment system is the key to changing this in complex variable organizations.