We wrote the commitment manifesto to spark a conversation about how high-trust, high-commitment organisations work. We believe that organisations that work in alignment with these principles create a committed workplace which delivers extraordinary employee, shareholder, community and customer results.
- We lead workplaces where leaders trust their people to make and fulfil commitments to each other.
- As leaders, we set clear expectations with our teams and negotiate realistic commitments from the board room to the coal face.
We plan our work to deliver on targets with our people and equipment.
- Everyone can have input to the plan, either by suggesting work, improving processes or accurately sharing their reality.
- We collaborate across all functions and crews so everyone on site knows what will happen next and people say, “Things get done when they are in the plan”.
- We commit to plans that are both based in reality and focused on outcomes. But the world we operate in changes fast, so we adapt quickly and transparently.
- At regular intervals we reflect on progress, provide feedback and adjust our practices accordingly.
- We adhere to the Plan, Do, Check, Act (PDCA) cycle and act on the learning opportunities we get from any variance from the plan.
- We fix root causes to improve the “real” work process where it happens.
- We use technology to improve our work processes, our productivity and the results of our organisation.